Privacy policy

1. Introduction

In this privacy statement, we explain what we do with the data we obtain about you via froznfruits.com. We recommend that you read this statement carefully. When processing your personal data, we comply with the requirements of privacy legislation.

The purpose of this privacy statement is to inform you in a clear, simple and comprehensive manner about the processing of the personal data that you provide to us, or that we may collect when you browse our website, about any transfers of such data to third parties and about your rights and options for controlling your personal information and protecting your privacy.

If you have any questions or would like to know exactly what data we keep, please contact us.

2. What is personal data?

Personal data is any information relating to an identified or identifiable natural person. However, because it concerns individuals, they must retain control over it.

A natural person can be identified :

Directly (example: surname and first name);
Indirectly (e.g. by a telephone number, postal address or e-mail address).

A natural person can be identified :

From a single piece of data (e.g. name);
By cross-referencing a set of data (example: a woman living at such and such an address, born on such and such a day and a member of such and such an association).

3. What personal data do we collect?

We collect this data directly from you (when you create an account on Our sites/applications, make a purchase, or communicate with Our advisers), or passively (via the use of cookies or browser tracers)

Your identity and contact details:

Such as your surname, first name, address, telephone number or e-mail address, when you decide to communicate them. For example, to create an online account, make a purchase, return or exchange goods.

Demographic information:

Such as your gender, place of residence, etc.

Payment information:

For example credit card numbers, bank account numbers, PayPal account information or other payment information you need to provide to pay for products.

Please note that your bank details are not transmitted unencrypted on our server. Payments are made via a secure payment platform, supplemented by control measures, in order to guarantee the security of the purchases made and to combat fraud. The details of your payment card communicated at the time of your order are never transmitted unencrypted over the network.

Information relating to your orders:

Such as the type of product, the quantity of products purchased and their prices.

MISCELLANEOUS

Information that you may be asked to communicate to our customer service department;
Certain health data in the event that you report an adverse reaction to one of our products;

4. How long we keep your data

Your data is kept, in a form that enables you to be identified, only for as long as is reasonably necessary for the purposes described above, or for as long as is permitted by law. The length of time your data is kept is determined according to the following criteria:

Your data is processed for a period of :

– If you are a prospect, three years from the date of our last contact, (if you have never made a purchase on the froznfruits.com website, but you follow our magazine or new product news).

– If you are a customer, ten years after your last purchase on our website, (i.e. you have purchased one of our products).

Your data will then be archived, and may be used in the event of a dispute, action or litigation, for the duration of the applicable statute of limitations. In the event of legal action, the data may be kept until all legal remedies have been exhausted, and will then be deleted or archived to the extent permitted by law.

Your data will then be destroyed.

5. Sharing with other parties

Your personal data is processed by froznfruits.com staff.

However, we may share your personal data with

Payment service providers;
Fraud prevention and control service providers;
Logistics service providers;
Marketing solutions providers.
Where we are legally required to do so to comply with applicable law, to respond to a court order, or more generally to comply with any request from an authorised authority.

6. Cookies

Our website uses cookies. For more information on cookies, please refer to our Cookie Management.

Google may not use the data for any other Google service.

7. Security

We are committed to the security of personal data. We take appropriate security measures to limit misuse and unauthorised access to personal data. This ensures that only the necessary people have access to your data, that access to data is protected and that our security measures are regularly reviewed.

8. Third party websites

This privacy statement does not apply to third party websites linked to our website. We cannot guarantee that these third parties manage your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.

9. Changes to this privacy statement

We reserve the right to amend this privacy statement. You are advised to consult this confidentiality statement regularly in order to take note of any changes. We will also keep you actively informed wherever possible.

10. Accessing and modifying your data

If you have any questions or would like to know what personal data we hold about you, please contact us. You can contact us using the details below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it and how long it will be kept.
Right of access: you have the right to access your personal data that we are aware of.
Right of rectification: you have the right at any time to add to, correct, delete or block your personal data.
If you have given us your consent to process your data, you have the right to revoke this consent and have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the data controller and to transfer it in its entirety to another data controller.
Right to object: you may object to the processing of your data. We will comply unless there are grounds for doing so.

Please ensure that you always indicate clearly who you are, so that we can be sure that we are not modifying or deleting the data of the wrong person.

11. Complaints

If you are not satisfied with the way we handle (a complaint about) the processing of your personal data, you have the right to lodge a complaint with the Data Protection Authority.